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Product Related Order & Delivery Related
What is the product’s expiry date?

RED SUN’s supplement products have a shelf-life of 3 years. Supplements selling at retail price are guaranteed to have at least 1 year of shelf-life left. *Clearance products are excluded. In such cases, expiry date will be clearly stated for customers’ consideration before purchase.

RED SUN’s tea products

RED SUN’s personal care products

What is the difference between Spirulina and Chlorella?

Both Spirulina and Chlorella are nutrient-dense supplements. Generally, spirulina has higher nutrition % compared to chlorella. Spirulina is recommended for vegetarian for its vitamin B12 content which vegetarians may lack.

What is the difference between Ling Zhi and Ling Zhi Spores?

Both Ling Zhi and Ling Zhi Spores are immune boosters that aids the body’s organs functions. Ling Zhi is made from the fruiting body whereas Ling Zhi Spores are spores released by Ling Zhi which are very tiny and can only be seen through a microscope. Each 0.6 gm of Ling Zhi spore is 75 times more effective than the ordinary Ling Zhi supplement.

Where are the products made?

Supplements/Health products carrying ‘RED SUN’ brand is all made in Japan. The products are made in clean, strict hygienic environment, controlled by Japan Ministry of Health (JMOH). 2bFit products are made in USA.

Is the product suitable for vegetarian?

Please view the ingredient list and check for ingredients that are not vegetarian friendly. Do note, supplements that are encapsulated, otherwise stated, the capsules are made with ox gelatin.

Some may choose to remove the capsule and consume just the content, if the ingredients are vegetarian friendly.

Supplements that are in tablet form or vegecapsules with vegetarian friendly ingredients are consumable by vegetarians.

Can it be consumed together?

Generally, supplements can be consumed together. Please consume 2hours apart before consuming medication & supplements.

How long should I consume the supplement for?

Healthcare is a long-term routine. It should be consumed consistently, regularly and frequently. For starter, you may choose to consume for at least 3 months and monitor for improvement. Upon 3 months, you may wish to continue for its effectiveness. As each body condition is different, absorption rate will be different. There will be a difference between the time taken to see improvement.

What payment methods are accepted?

We currently accept Credit Cards, PayPal, PayNow and Bank Transfer. PayNow and Bank Account Details will be provided after check out process. Your order will be cancelled if payment is not received within 3 days from date of order.

How can I purchase RED SUN Products?

Doorstep delivery:

  • Direct order from our website: www.redsunproducts.com, a simple and easy check out process with various payment methods.
  • Via phone call to our office 6 337 7133 during office hours (Mon-Fri: 9am-5.15pm, Sat: 9am-1.15pm). Our customer service operator would assists in taking your order and delivery details. Payment can be made via PayNow, Bank Transfers or Cash on Delivery.

Physical Stores:

  • Please see: Where to Buy
When will my order be shipped?

Rest assured, we will always schedule the earliest slot possible for shipment. For local orders, orders will be delivered within 1-3 working days* (May differ due to unforeseen circumstances). For international order, parcel will be shipped out the next working day via SingPost Registered Mail Service.

How can I track my parcel status?

For local orders, if you have a registered account with us, you may check your parcel status under your account’s order page. For international order, you may track your order via the tracking number provided to you via email upon parcel shipment.

How much is the delivery fee?

For local orders, all supplements orders’ delivery is free of charge. For health products, a minimum purchase of $50 is required for free delivery. A delivery fee of $5 will be charged if purchase is below $50.

For international order, shipping fee will be shown upon checking out based on order weight and destination. This fee is excluded of any possible customs tax that may be imposed.

How is an order processed?

Upon payment and order receival, a 3 stage Quality Assurance + Packing check will be performed to ensure products’ condition and item correctness before shipping out.

What if I have a problem with my order?

Please write to us at [email protected] and we will assists you from there.

Can I return my ordered product?

Please refer to our return policy

What is your Shipping Policy?

Please refer to our Shipping Policy

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